Do I need an appointment? Do you take walk-ins?
No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one half hour prior to closing if you would like to tour the property. Everyone over 18 years of age must have a valid photo ID to tour the community.
Why do your prices have ranges?
The prices will range on each floor plan depending on the updates done inside the apartment. Updated units may include newer flooring, countertops, kitchen appliances, lighting, faucets, and front-loading washer/dryer, etc.
What is the application fee and is it refundable?
Application fees are $50 per person 18 and older occupying the apartment. You may pay this fee online by credit card, a small fee will apply. All application fees are nonrefundable.
How do I apply?
Applications may be found under the “floor plans” tab of our property website, or you can stop in the office for a paper application during business hours.
Which utilities do I pay?
Residents are responsible for gas and electric. Our communities bill back for water, sewage, trash and pest control fees.
What is the security deposit?
Security deposits for a 1-bedroom will start out at $100 and for a 2-bedroom it will start out at $200. The security deposit may be raised to a full month’s rent based off of credit, background, rental and employment history.
When is my rent payment due?
Rent is always due on or before the first of the month.
What day of the month am I liable for a late charge?
Rent is always due on the first and a $100 late fee is assessed on the 6th of every month and another $100 late fee is assessed on the 11th of every month (even Sundays and holidays).
How can I pay my rent?
You can pay rent by setting up your online account on our property website. This allows you to use a bank account or credit card to make payments.
What kind of pets do you allow? How many pets may I have?
Up to 2 pets, cats or dogs, are allowed. Any number of pets living in the apartment will then require a one-time, nonrefundable fee of $300 for 1 pet and $400 for 2 pets. Monthly pet rent is $25 for 1 pet and $40 for 2 pets. No breed or weight restrictions!
If I get a job transfer, can I break the lease?
Yes, if the lease buy-out fee has been paid. 60-day notice is required before vacating your apartment, and the lease buy-out fee is 2 times the rent amount.
How can I refer a friend?
If you love The Ridge at Chestnut Apartments and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.
If something needs to be repaired in my apartment, how do I report it?
You may call the office, send an e-mail, or leave a message with the answering service. You may also submit work orders online if you are enrolled in our online services.
There is a person who might be staying with me for a while, is that permitted by the lease?
Yes, if someone is temporarily staying with you, please let the office know so we can accommodate for parking. If someone is permanently moving in, or staying longer than 7 days, they will need to fill out an application to be added to your lease agreement.
I will be moving out. What do I need to do?
We require a 60-day written notice, which you are responsible through, prior to move-out. If you need to move-out at the end of your lease term, please remember to come in 60 days prior to the lease expiring to provide your written notice.
Do you have cable/Internet services?
Yes, Spectrum is our community cable and Internet provider.
Can I grill on property?
Grilling on property is prohibited. However, you may use our on-site charcoal grills located throughout the property. Call or email the office for details.
I’m locked out of my apartment/garage. What do I do?
If you are locked out during business hours, you can come to the office to be let back in your apartment or garage. If you are locked out after hours you will need to contact your local locksmith (copies of new keys will need to be provided to the office).
I’ve lost my apartment and/or mailbox keys. What do I do?
If you have lost your keys, you may have new keys made at our office during business hours for a small fee.