Frequently Asked Questions
Leasing Questions
No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one half hour prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.
Our apartment homes are priced individually based on the amenities and features.
Application fees are $60 per person 18 and older occupying the apartment. You may pay this fee online by credit card, a small fee will apply. All application fees are nonrefundable.
Applications may be found under the “floor plans” tab of our property website, or you can stop in the office for a paper application during business hours.
Residents are responsible for gas and electric. Our communities bill back for water, sewage, trash and pest control fees.
Security Deposits are $300 for a 1-bedroom, $500 for a 2-bedroom, and $700 for a 3-bedroom. All criteria must be met for the basic Security Deposit amount. Applications that don’t fully meet the requirements may be approved with an additional non-refundable Credit Approval Fee equal to one months’ rent.
Rent is always due on the first and a $100 late fee is assessed on the 6th of every month and another $100 late fee is assessed on the 11th of every month (even Sundays and holidays).
You can pay rent by setting up your online account on our website. This allows you to use a bank account (no fee) or credit card (with fee) to make payments.
Up to 2 pets (cats, dogs or large birds) are permitted. Any number of pets living in the apartment will then require a one-time, non-refundable fee for each pet. There is a monthly pet rent per pet. No breed or weight restrictions! Visit our Pet Policy page to learn more about our fees.
Resident Questions
Yes, if the lease buy-out fee has been paid. A 60-day notice is required before vacating your apartment, and the lease buy-out fee is two times the rent amount. Please make sure that you reference your signed lease agreement and confirm policies with your Property Manager as there could be unique circumstances.
Yes, service members can break their lease without penalty in certain circumstances through the Servicemembers Civil Relief Act (SCRA). Please contact the property manager as soon as possible in this situation. You will need to provide written notice and a copy of your military orders.
If you love our apartments and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.
You may call the office, send an e-mail, or leave a message with the answering service. You may also submit work orders online if you are enrolled in our online services.
Yes, if someone is temporarily staying with you, please let the office know so we can accommodate for parking. If someone is permanently moving in, or staying longer than 7 days, they will need to fill out an application to be added to your lease agreement.
We require a 60-day written notice, which you are responsible for, prior to move-out. If you need to move-out at the end of your lease term, please remember to come in 60 days prior to the lease expiring to provide your written notice.
Yes, Spectrum is our community cable and Internet provider.
Grilling on property is prohibited. However, you may use our on-site charcoal grills located throughout the property. Call or email the office for details.
If you are locked out during business hours, you can come to the office to be let back in your apartment or garage. Please do not call emergency maintenance. You must call a locksmith if you are locked out after normal business hours.
If you have lost your keys, you may have new keys made at our office during business hours for a small fee.
This property participates in a controlled parking program that permits only residents and guests to use the parking lot. Vehicle registration is mandatory and one vehicle per lease holder is permitted.
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Testimonials
Great place to live. Beautiful location, lovely community. I highly recommend!!!!!
- Google Review
I really like my apartment. Good price and location. Whenever I go to the office for packages everyone is nice and friendly. I've had a few work orders, but maintenance takes care of them.
- Google Review
A comfortable and secure place to live. My family has lived here for several years.
- Google Review
The Ridge of Chestnut is a great place to live, it's a safe place, and very clean. I have lived here since 2004 and love it. The staff is very nice and helpful
- Google Review
My family and I have been living at The Ridge for almost 4 years now and we absolutely love it! It’s one of the nicer apartments we’ve been able to find and be comfortable in, and for the prices, you can’t beat it here. Glad to call this place home.
- Google Review
I took a tour of this property recently, and it looks like a great place to live. Denise took great care to make sure my questions were answered!
- Google Review
From the beginning of my stay here sense 2004, Our Management Team, Maintenance Team, Security team , words can’t express how Grateful I am for you all, You all are so amazing I’m so grateful to say I love living here and would recommend anyone to live here you all are so Awesome Keep up the amazing job you all are doing!!! Go Team!!!! The Ridge at Chestnut
- Google Review